At Jones Myers we endeavour to provide the best possible service to our clients. However, if at any point you become unhappy or aware that a problem has arisen it is important you raise any queries or concerns, initially with the person who is working on your case. We will do our best to resolve your issues at this stage.
Please be assured making a complaint will not affect how we handle your case.
If this does not resolve matters and you would like to make a more formal complaint then our written complaints procedure is available upon request from Richard Peaker and/or Peter Jones, our complaints officer.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to help. They will look at your complaint independently once we have provided our final response to you about the complaint. The time limit for you to bring a complaint to the Legal Ombudsman is 6 months from our final response to the complaint. There are two additional time limits: the Legal Ombudsman will accept a complaint up to six years from the date of the act/omission or no more than 3 years from when you should reasonably have known there was cause for complaint.
The Legal Ombudsman can be contacted at:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Telephone number 0300 555 0333; email firstname.lastname@example.org.
As we are regulated by the Solicitors Regulation Authority (SRA) they can help in the event you have concerns we may have treated you unfairly due to your age, disability or other characteristic; or that we have not complied with the principles set out in the SRA Code of Conduct. However they do not address issues of poor service.
You can raise your concerns with the Solicitors Regulation Authority by accessing www.sra.org.uk/consumers/problems/report-solicitor.page or by post to:
Solicitors Regulation Authority
The Cube, 199 Wharfside Street, Birmingham, B1 1RN
Telephone number 0370 606 2555.